Complaints

We aim to provide our clients a high quality legal standard at all times. Therefore, we need you to let us know when something goes wrong so that we can rectify it.

Below is our complaints procedure in order to assist us to identify any bad practices or systematic failings. Where necessary, we will offer an apology and, in some cases, offer compensation to the complainant.

Concerns

If you have any queries or concerns regarding any aspect of the service you have received from us, please first contact the fee earner assigned to your case to discuss the issues. We hope that if any concerns are brought to our attention, they will be resolved speedily and to your satisfaction.

Next Step

If your matter is not resolved, you can direct your complaint to info@devinesolicitors.co.uk and clearly state your case reference, explain in detail the reasons for your dissatisfaction, and be rest assured that a member of the senior team will surely attend to your matter. 

Other Ways of Contact

You may telephone to raise your concerns, put them in writing or make an appointment to attend our office

Process

We aim to ensure that all complaints are taken seriously and dealt with promptly. We will respond to you within 10 days at the most, upon receipt of your complaint.

A senior member of Devine Solicitors will review your file and discuss your concerns with the person dealing with your case. We will endeavour to explain the position to you and settle any misunderstanding in the matter.

In addition, we will ensure that any necessary work is carried out and consider your best interest throughout.

In some cases, we will assign the case to another person and will endeavour to ensure that you are happy with the way your case is handled.

Our full Complaints Procedure and Policy is also available upon request by contacting +44 753 809 3151.

 

Legal Ombudsman

If after our internal complaint process, you remain dissatisfied, you may write to the Legal Ombudsman at PO BOX 6167 Slough, SL1 0EH, and their telephone number is 0300 555 0333. You can also email them at enquiries@legalombudsman.org.uk.